What is our return policy?

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know on the Contact Us page and we will provide a return address and a replacement or refund as preferred. All claims must be made within 30 days of receipt of goods. View Returns & Refunds for more information. 

What are the types of payment we accept?

Payment of new account is on a COD CASH (Money Order/Cashier's Check) basis or prepay in advance (MasterCard and Visa accepted). Terms may be available upon request and approval.

What is the shipping lead time for an order?

It usually takes about 3-5 business days to ship out an order. However, it may take a longer time to process an order during a holiday season.

Satisfaction Guaranteed
Free North America Tracked Shipping
24/7 Support
Authentic Swarovski® Crystals